Impressum

Information about the service provider and owner of the lila.travel website, in accordance with the Croatian Companies Act, the Electronic Commerce Act and the Act on the Provision of Tourism Services.

Company details

  • Company: LILA PUTOVANJA d.o.o. (trading as Lufthansa City Center Lila)
  • Registered seat: Josipa Slavenskog 1, 10000 Zagreb, Croatia
  • OIB (personal identification number): 67252724605
  • VAT ID: HR67252724605
  • Court register: Commercial Court in Zagreb, MBS 080818527 (Tt-12/19764-4)
  • Share capital: EUR 2,654.46, paid in full
  • Board member: Ana Katalinić
  • Branch manager: Marin Kordić
  • Travel agency ID code: HR-AB-01-080818527

Contact

  • Address: Josipa Slavenskog 1, 10000 Zagreb, Croatia
  • E-mail: info@lila.travel
  • Phone: +385 1 388 75 89

Supervisory authority

The authority responsible for official supervision of the travel agency's activity:

Ministry of Tourism — Independent Tourism Inspection Sector, Trg Republike Hrvatske 8/1, 10000 Zagreb, Croatia.

Notice on how to submit complaints

In accordance with Article 6 of the Act on the Provision of Tourism Services and Article 10 of the Consumer Protection Act, our users may submit a written complaint about the quality of the services rendered to our e-mail address air@air.hr. We will respond to your complaint within 15 days.

Consumer dispute resolution

A consumer dispute may also be resolved through the European Union Online Dispute Resolution (ODR) platform, available at ec.europa.eu/consumers/odr.

The use of our website and services is also subject to our General Terms & Conditions, Terms of Use and Privacy Policy.