Privacy Policy

Privacy statement for the LILA.TRAVEL website — operated by LILA PUTOVANJA d.o.o.

On the lila.travel website and through electronic communication with you, we collect your personal data using various technologies, for the purpose of providing services to our users and improving the user experience on our website.

In its operations, LILA PUTOVANJA d.o.o. applies personal data protection measures in accordance with legal and regulatory obligations.

Personal data protection rules

These rules relate to the privacy protection practices we apply when contracting and providing services to our users. We have defined the rules in order to explain unambiguously to users which personal data we collect, for what purpose we use it, how we use it, for what period of time, how we protect the collected data, and what your rights are in relation to that data.

Data we collect

During the use of the services of LILA PUTOVANJA d.o.o. and visits to the pages operated by LILA PUTOVANJA d.o.o., the following data may be collected:

Personal data:

  • First name, last name
  • Residential address
  • Personal identification number (OIB)
  • Bank account number, credit or debit card details
  • Handwritten signature
  • E-mail address
  • Mobile phone / telephone number
  • The IP address of the computer from which you access our website or communicate with us

During visits to our website and/or communication with us, the following data, which is not qualified as personal, is also collected:

  • Data on the type and version of the browser you use to view our pages
  • Characteristics of the device you use to view our website (including but not limited to: device type, device screen resolution, device operating system)
  • The way in which you use our pages

How data is collected and the purpose for which it is used

Data is collected:

  • Directly from the user — data provided for the purposes of concluding or performing a contract, by creating a user account on the website, by visiting the premises of LILA PUTOVANJA d.o.o., by telephone conversation with the user, or by some other form of electronic communication with the user.
  • Indirectly — from third parties (e.g. our sub-agents, data obtained through the use of cookies, links and similar technologies).

The collected data is used solely for the purpose of providing information to the user on the basis of an enquiry, carrying out the requested or contracted services, and improving the user experience on our website.

Your data may be forwarded to third parties solely where this is necessary for the performance of the contracted service and/or the provision of the requested information. Some of these third parties are:

  • Carriers (air carriers, rail carriers, ship carriers)
  • Accommodation service providers
  • Car rental service providers
  • Hospitality service providers
  • Other travel agencies
  • Insurance companies

Third parties are prohibited from using the data for any purpose other than that necessary for the performance of the contracted service and/or the provision of the requested information.

Period of data use

We keep personal data for a maximum of two years (usually shorter, for the period necessary to carry out the service), unless otherwise indicated by an applicable legal regulation.

Data protection

We keep all collected data protected from unauthorised access and allow its use solely for the purpose for which it was collected. Our website, all forms for entering personal data, and the environments in which we store personal data are protected from unauthorised access by third parties using various methods, most often several of them at the same time (high-level data-transfer encryption, encryption of stored data, complex passwords, two-factor authentication, etc.).

Place of data processing

We process your data mostly within the EU. In the event of a possible need to transfer personal data outside the EU, such a transfer will take place solely to third parties that respect applicable privacy protection regulations, and the data may be used solely for the purpose of performing the contracted service.

User rights

Users have the right at any time to request notification of which of their personal data is being processed by LILA PUTOVANJA d.o.o., or to have it amended or deleted, by sending a request to the e-mail address info@lila.travel.

Cookies

On the website https://lila.travel we use cookies. Cookies are files that your web browser loads onto your computer when you visit a website through that browser. The cookies that are loaded when you visit our pages are used for the purpose of tracking your activities on our website and for the purpose of collecting visit statistics, characteristics of the device with which you access our website, the browser version and operating system you use, and the like. The data collected through cookies is anonymous and serves to improve our website, i.e. to enhance the user experience. If you do not want our website to load cookies, you can delete them and prevent them from being stored through your web browser. For information on how to do this, please refer to the website of the author of your web browser.

Third-party cookies

For the purpose of tracking your activities on our website and for the purpose of collecting visit statistics, characteristics of the device with which you access our website, the browser version and operating system you use, and tracking the effectiveness of our ads in the Google advertising network, we use Google's cookies. You can view Google's privacy policy at the following links: policies.google.com/privacy and policies.google.com/technologies/ads.

Currency of the privacy statement

In accordance with changes to legal regulations and changes in the way we collect data, we will also update this Statement.